Privacy Policy

1. Introduction

SellSync ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace automation platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account registration data (name, email, phone number)
• Business information (store name, monthly revenue range)
• Marketplace API credentials (encrypted at rest and in transit)
• Communications with our support team

2.2 Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Usage patterns and feature interactions
• Performance and error data

2.3 Marketplace Data

When you connect your marketplace accounts (Amazon, eBay, Walmart), we access sales data, product listings, advertising metrics, and pricing information solely to provide our automation services.

3. How We Use Your Information

• To provide, maintain, and improve our automation services
• To optimize your marketplace listings, pricing, and advertising campaigns
• To generate performance reports and analytics
• To communicate with you about your account and our services
• To detect and prevent fraud or unauthorized access
• To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers — hosting, analytics, and payment processing partners who assist in delivering our services, under strict confidentiality agreements
• Marketplace platforms — only the data necessary to execute automations on your connected accounts
• Legal authorities — when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures including end-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and monitoring. Marketplace API credentials are stored using encrypted vaults and are never exposed to our team.

6. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies (such as Google Analytics) to understand how our platform is used. You can control cookie preferences through your browser settings.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Portability — receive your data in a structured, machine-readable format
• Restriction — limit how we process your data
• Objection — object to certain types of processing
• Non-discrimination (CCPA) — we will not discriminate against you for exercising your rights

To exercise any of these rights, contact us at support@sellsync.ai.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.

9. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for transfers outside the European Economic Area.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.